what we offer

We Offer :

Helpdesk Services:

Our help desk service gives you the freedom to focus on your core competencies while giving your employees or customers a pleasant and satisfying experience. Our people, processes and technology give you the knowledge needed to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you serve every day.

Our state-of-art technology and predictable, repeatable workflow processes will lead to distinct improvement in customer satisfaction levels. The Macaws Insys team will build a custom-tailored help desk outsource solution and allow you to gain a competitive advantage in the marketplace.

  • Desktop/laptops helpdesk
  • Server health check up
  • System and OS administration
  • Vendor SLA management and escalation matrix ensure smooth operation and efficiency with a fully managed service from.
  • Asset Management
  • 8X6 Support (monday to Saturday - 9 AM to 6 PM)
  • Asset Management

Software Testing Services:

Macaws Insys offers a complete and comprehensive range of testing services from Unit Testing to User Acceptance Testing.
Macaws Insys's approach to software testing is based on best testing practices deployed in the product development life cycle.

Partnering with Macaws Insys ensures you to:

  • Increase efficiency in production and implementation
  • Significantly minimize defects
  • Dramatically improve software quality and
  • Radically decrease costs across the entire project life cycle

Our areas of Expertise includes:

  • Requirements Capture and Analysis
  • Test Strategy & Planning
  • Test Case Design & Traceability Matrix
  • Test Execution
  • Defect Tracking and Management
  • Test Reporting
  • Testing Metrics
  • Test Management

Domain Expertise:

  • Banking, Finance & Insurance
  • Health Care
  • Telecom
  • Embedded Systems

A complete test service catalog for all your SDLC needs:
We have the experience and expertise in the following types of testing and offer 100% test guarantee.

  • Performance Testing & Auomated Functional Testing
  • Manual Functionality Testing
  • Compatibility Testing
  • White Box Testing
  • Security Testing
  • Regression Testing
  • Product Testing

Management / Monitoring / Reporting Services :

We in Macaws Insys understand that management and reporting are most powerful ways of running the business in an efficient manner. By delivering to multitude of satisfied customers we have built our best practices by using a variety of powerful, robust and dependable EMS tools. Through these, we make your site, system and its administration more convenient to use. Our services allow you to understand your site's performance, manage a large number of your customers, and provide you with the tools and services to manage your environment.

We give you the confidence, knowing that, all of your queries will be solved and put into action by our certified and expert professionals.

  • Incident Management
  • Problem Management
  • Change / Configuration Management
  • Proactive Monitoring and Management
  • Performance Management
  • Application Support
  • Asset Management

Security Services :

We believe security is serious business and we assure you that our team takes it as seriously as you do. Everything you have worked for can be jeopardized and compromised by a breach in the security or by data loss. After being present in this industry for quite sometime now and having dealt with ten thousand security issues we have developed expertise in security services. Our best practices will guarantee you with the highest levels of security.

Macaws Insys excels in:

  • Security Assessment
  • User Profile Tracking
  • Virus and Spam Management
  • Firewalls/IDS/IPS Management
  • Experience Management of Network Security devices
  • Patch Management

Mailing Services :

We believe emails are core way of communication in today’s scenario for business and we assure you that our team takes it as seriously as you do. We plan and implement mailing solution with appropriate security.

Macaws Insys excels in:

  • MS Exchange
  • Lotus Domino
  • Policy Enforcement

Application Support Services :

Our experts and certified professionals look after the following WINDOWS based application support:

  • Windows OS - L1 Support
  • Windows OS - L2 Support

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